Dear Tom Smith,
I recently purchased a Trane XL19i from your company and had it installed last week.
I wanted to personally write to you and tell you how pleased I am with our new unit. The quietness of this system is unbelievable. I never imagined being able to stand next to the outside compressor and talk on the telephone. More importantly, I must tell you how pleased I am with the honest and professionalism of your salesman, Jerry Brandom, as well as the two installers (Nixon and the other young gentlemen who’s name escapes me). They did a wonderful job and were very polite. Without a doubt, I will recommend your company to my friends and neighbors.
Additionally, please feel free to use my name as an extremely satisfied customer!
Palmetto Bay, FL