Dear Tom Smith,
Yesterday one of your tech’s, David, came to finish up the unfinished business of installing our new cooling system. Just to let you know what a good employee you have there, he not only completed what we came to do, but made sure that all was working correctly.
Our newly installed air conditioner was not working well as the safety switch kept shutting it down. He corrected the backup cause (even going out in heay rain yesterday to make sure the drain was working as it should) it was not and he corrected it.
Although we got off to a rocky start trying to get the air handler working your company came through with flying colors to make sure all was ok.
From Chris your sales person to David to yourself for calling back and handling this one small job we will be happy to recommend your company and service to our friends and neighbors.
Yours truly, Jean & Michael K.