Dear Tom Smith,
Thank you so much for your personal interest and attention to my home air conditioning problem. I am especially grateful for your interest and your personal involvement in helping me with this malfunction. I really appreciate your immediate follow up service this morning. That was really “above and beyond”, considering how terribly busy you are at this time.
Please express my personal appreciation to your service manager, Robbie Thompson, for his expertise, and professionalism in trouble shooting the problem. It is still not exactly right, as we discussed verbally, but I hope I can get some extended use with an 80 temperature setting on the thermostat…
Please feel free to use me as a reference for your company. I will certainly recommend the prompt and professional service you provided.
I will also thank “Freddie the Barber” across the street from your office, for recommending you. Thanks again, and God bless.
Fort Lauderdale, FL